Choose the abbreviation No Further Action NFS NFA NEA NDA
Not quite.
NFA — No Further Action
Cross-government
A status indicating that no additional follow-up is required unless circumstances change.
View in full glossary Next question Choose the abbreviation Keep In View KYC KST KAH KIV
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KIV — Keep In View
Cross-government
To retain a matter for monitoring or later consideration without taking immediate action.
View in full glossary Next question Choose the term An idea raised informally with relevant principals or stakeholders to test reactions before it is committed to a formal submission, announcement or forum. No surprises Ground sensing The needful Trial balloon
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Trial balloon — An idea raised informally with relevant principals or stakeholders to test reactions before it is committed to a formal submission, announcement or forum.
Cross-government
View in full glossary Next question Choose the abbreviation End of Message EOP ERM EOM ECM
Not quite.
EOM — End of Message
Cross-government
Email shorthand placed in the subject line to indicate that it contains the complete message and the recipient need not open the email body.
View in full glossary Next question Choose the definition No Wrong Door A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible. The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications. Informal shorthand for handover and takeover: transferring duties, records, access, outstanding actions and context from one officer or team to another. No Further Action
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No Wrong Door — A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
Cross-government
View in full glossary Next question Choose what this abbreviation means OP Order Pilot Order Prize Order Paper Order Place
Not quite.
OP — Order Paper
Cross-government
The official agenda for a parliamentary sitting, listing questions, Bills, motions and other business scheduled to be taken.
View in full glossary Next question Choose the definition Fair copy Workplan Seminar A clean copy of a document prepared from a draft after corrections or amendments have been incorporated. See for Information A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation.
Not quite.
Fair copy — A clean copy of a document prepared from a draft after corrections or amendments have been incorporated.
Cross-government
View in full glossary Next question Choose the definition Working-level A courteous follow-up that often signals the sender expects an outstanding action to be completed promptly, especially when a deadline is near or has passed. A pledge by Singapore public officers to serve the nation and people while upholding integrity, service and excellence. Discussion or resolution among officers doing the detailed staff work, usually before escalation to principals or a formal forum. Also called staff-level discussion. To finish the required action and ensure the relevant people know the result, rather than leaving the matter unresolved.
Not quite.
Working-level — Discussion or resolution among officers doing the detailed staff work, usually before escalation to principals or a formal forum. Also called staff-level discussion.
Cross-government
View in full glossary Next question Choose the term A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation. Implementation is policy Internal Disclosure Policy Public Service Pledge Declaration of interests
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Internal Disclosure Policy — A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation.
Cross-government
View in full glossary Next question Choose the definition Divine discontent The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications. Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation. The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries. A Public Service leadership mindset of remaining dissatisfied with current performance and continually seeking improvement even when existing arrangements still work.
Not quite.
Divine discontent — A Public Service leadership mindset of remaining dissatisfied with current performance and continually seeking improvement even when existing arrangements still work.
Cross-government
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NFA — No Further Action
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KIV — Keep In View
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Trial balloon — An idea raised informally with relevant principals or stakeholders to test reactions before it is committed to a formal submission, announcement or forum.
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EOM — End of Message
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No Wrong Door — A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
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OP — Order Paper
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Fair copy — A clean copy of a document prepared from a draft after corrections or amendments have been incorporated.
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Working-level — Discussion or resolution among officers doing the detailed staff work, usually before escalation to principals or a formal forum. Also called staff-level discussion.
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Internal Disclosure Policy — A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation.
Review in glossary Correct answer
Divine discontent — A Public Service leadership mindset of remaining dissatisfied with current performance and continually seeking improvement even when existing arrangements still work.
Review in glossary